Buyback & Exchange Policy

Buyback Policy 

We offer a lifetime buyback policy for products sold in India 30 days after the date of purchase, which is subject to review by our Quality Assurance team. During review, the team will examine if the product is free from any kind of tampering, damage, alterations, re-sizing, etc., which, if the case product will not be accepted.

Our buyback scheme will offer the following fair value of the jewellery as below: 

90% Value of the Current Product Pricing. (The advantage for you is exchange is on total value without deducting the Labour Charges) We will also deduct any discounts or offers provided at the time of the purchase. 

For any buyback, our team will request the following: 

  • Original Product 
  • Original Invoice 
  • Product Certificate 
  • If any certifications are missing, the following charges will be applied:
    Diamond Certificate: 

All payments regarding with Buyback shall be issued by RTGS or NEFT only, and in the name of the person mentioned in the Invoice. Please allow 5-10 days to receive the buyback payment in your account. 

Exchange Policy 

We offer a lifetime Exchange policy for products sold in India 30 days after the date of purchase, which is subject to review by our Quality Assurance team. During review, the team will examine if the product is free from any kind of tampering, damage, alterations, re-sizing, etc., which if the case product will not be accepted. 

Our Exchange scheme will offer the following fair value of the jewellery as below: 

95% Value of the Current Product Pricing. (The advantage for you is Buyback is on total value without deducting the Labour Charges) We will deduct any discounts or offers provided at the time of the purchase. 

For any Exchange, our team will request the following: 

  • Original Product 
  • Original Invoice 
  • Product Certificate 
  • If any certifications are missing, the following charges will be applied:
    Diamond Certificate: 
The buyback and Exchange policy can be updated, withdrawn, or changed without any prior notice at any given time. For any questions or concerns please contact us at: ecom@kisna.com